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FAQ's

What is FWR?

Fairwayrock is an online marketplace that has 1000’s of different products and brands all in one place. We showcase products from suppliers and show the best price for buyers. As an up-and-coming company we are continuously improving and making our company better for our customers and sellers so that you gain the most benefit. We aim to introduce new suppliers and create a competitive and quality driven retail market. Fairwayrock will be the largest online marketplace for all your needs anywhere in the world.

Why when clicking on a product it leads me to a different site?

As we are a new up and coming company, we must make sure that we are able to provide all the products from our suppliers. At the moment this is done by redirecting you to the supplier’s website. However, we are working hard behind the scenes to do this directly, this means that soon all the products will be able to be purchased from the Fairwayrock website.

Why are the prices different on the FWR site and the supplier site?

Sometimes the prices do not update to what the supplier has on their site. This occasionally results in a vary of prices on our website and the suppliers. We work hard to ensure all prices are correct so if there is a different price let us know so we can correct it.

Are the products new?

All our products come brand new directly from a supplier.

International delivery

As we are an online marketplace we only showcase the products from the suppliers (We don’t sell our own products yet). Therefore the delivery times and where they can be delivered to will depend mostly on the supplier. We do however want to make it as easy as possible for you so to see if the supplier can deliver to you just follow the steps below:

  • Add the product to cart
  • Follow the instructions and fill in your delivery details
  • The supplier’s site will inform you on how much delivery would be (Usually there is standard and express delivery options)
  • How do you buy on FWR?

    It’s very easy to find the product you want on our website. At the moment all you need to do is browse the product you are looking for, and once you have found click on the ‘buy from supplier’ button and it will take you to the product on the suppliers page. From there on you can follow the suppliers instructions and add it to your cart. We are working on bringing the products directly to our website so that you are able to add it to the cart to our website.

    Covid-19

    Covid-19 has impacted many businesses in different ways. Here at Fairwayrock we are taking all the precautions to make sure that we are able to provide as much help and information as it comes to us. We are in constant contact with our suppliers to make sure essential products are made available for everyone in these trying times. It is one of our primacy concerns to make sure that every customer and buyer has a smooth experience with Fairwayrock and it continues to stay that way.

    How do you create a FWR account?

    It is very easy to create a Fairwayrock account. There are two types of accounts you can create with us. The buyer account allows you to buy products and makes it easier to checkout, save items, and track ordered items. The seller account is quite similar but tracks all the products you are selling. To create an account just follow the ‘Login’ button located at the top of the page and select the register option, fill in the details required and an activation email should be sent shortly after that. In order to create a seller account you first must register as a supplier.

    How can I sell my products on Fairwayrock.com?

    Visit our suppliers page https://www.fairwayrock.com/become-a-supplier and enter your information and one of our team will contact you to discuss the next steps. Commissions vary depending on the number of products uploaded and products can be uploaded via our easy-to-use upload portal.

    How will I be paid for sales?

    Revenue is paid directly into your bank account in real time. Once a sale is converted online, our system will process the payment, remove the commission and deliver the rest to your bank account.

    How do I manage sales?

    Each supplier has a helpful, real time sales panel where you can log in, check sales and confirm the number of views that your product has had. In the sales panel you will also be able to amend and update products.